About Us
Founded in 2001, eSmith IT is one of the Charlotte areas first IT and managed service providers for small businesses. Founded with the goal of providing leading class technology and services at an affordable price, eSmith IT has built a reputation of value without compromise. Experience and knowledge of both retail and open source hardware and software products allows eSmith IT to provide many services, such as phone systems and phone service, firewalls, and Internet content filtering, at a fraction of the cost of products from large technology vendors, while at the same time supporting common platforms and applications such as Microsoft operating systems and Quickbooks financial software from Intuit. eSmith can even provide 24x7 monitoring and pro-active support so problems are recognized and resolved before they escalate and affect your business.
Managed Services
In keeping with maintaining a core value as a information technology services company, eSmith IT has built managed service offerings based on our knowledge and experience of available technology, while at the same time listening to what customers want and need. We offer everything from simple monitoring plans which will alert you to problems on your network, all the way to a complete managed service offering which includes pro-active monitoring and maintenance as well as remote and on-site service calls which allows for a budgetable expense no matter what occurs on your network.
Local Helpdesk
We feel that customer service is as important to our customers as our ability to service their technology needs, and in striving to maintain a high customer service experience we staff local support personnel for all of our direct remote and on-site service calls. Once you have established a relationship with eSmith you will come to know the technology professionals working with you. You can even call them directly or ask for them by name when needed.
Remote Support
eSmith IT utilizes secure, enterprise level remote support tools from Bomgar, which are also used by other institutions such as MIT, Johns Hopkins Applied Physics, Zappos.com, and Novell. These tools allow eSmith IT support staff to remotely access systems running Microsoft Windows, Apple Mac, and Linux. Remote sessions are secured utilizing the highest encryption standards and all remote sessions are recorded for auditing purposes. In addition to standard workstation and server support, Bomgar also allows our support staff to remotely assist customers with mobile devices such as Apple iOS devices such as iPhones and iPads, Blackberry devices, Windows Mobile devices, and Android tablets and smartphones.
Customer Representative
Our commitment to providing expertise in information technology extends within our company. As a term customer, you have direct access to your account representative who serves as your single point of contact throughout your service term. Your account representative acts as your advocate within not only eSmith IT, but also with your other technology vendors such as printer/copier suppliers, and ensures that your business requirements are continuously being met.
IT–as–a–Service
In addition to our best-in-class managed services, eSmith offers ITaaS capabilities through our vendor and supplier partnerships. With ITaaS your technology is available for a low monthly fee with management and support included for the life of the agreement. You will never have to worry about expenses related to maintenance or replacement again..
Customer Access Portal
A tool with many uses, the eSmith IT customer portal, which is available online and is powered by Autotask, allows our customers to:
- Submit requests
- Communicate with eSmith support
- Review work status
- Review requests and work history
- Review invoices
Our commitment to our customers: eSmith IT is committed to delivering the highest levels of service. This means we take the time to understand and address our customers' unique business needs. We become an extension of their team, working closely with them to maximize savings and optimize the performance of their technology.
Above all else, eSmith IT is committed to delivering quantifiable value by reducing our customers' technology costs and returning profits in the long term.
Our core values: eSmith IT actively promotes and rewards:
- Integrity: – We honor our commitments to employees and customers. We do so ethically.
- Excellence: – We uphold the highest standards of service.
- Communication: – We communicate openly and honestly with our employees and customers.
- Innovation: – We deploy innovative services driven by our industry expertise and customer demand.
- Customer partnerships: – We strive to develop long-lasting, mutually beneficial customer partnerships.
- Value: – Our success is tied directly to our customers'.