Customer Testimonial

I run a company that is almost solely based on the access to the Internet and the software tools that reside on our computers. Obviously, as we all have experienced that the Microsoft operating platform was not built to last for a long period of time without having issues. These issues can bring down not only the user experiencing the problem but if it occurs on the main server, the whole company and the ensuing production, comes to an abrupt halt.

My background comes from that of a CEO/Founder of one of the preeminent computer technology companies in the Charlotte area from 1995 to 2001, System 5 Technologies, which was purchased by a large public company in that final year. So given my background, I am very particular with who supports my technology and the level of support and expertise I demand.

On more than one occasions I have had an emergency situation where even eSmith IT’s 4 hour response wasn’t quick enough. Fortunately, eSmith IT is a very responsive group of IT support professionals and instead of waiting out their 4 hour response time to contact me; I have had response from them in less than 15 minutes once the emergency call was logged in. That is service and that is why I have stayed with eSmith IT for the past 8 years.

Dale Tweedy - Managing Partner - Centdev Properties

Customer Testimonial

eSmith IT understands that the management and maintenance of an IT system it tantamount to having fresh drinking water and food available. While most companies understand when systems have issues or the email server goes down, there is no forgiveness for missed deadlines or lost communication time - and with eSmith IT we have peace of mind knowing that if we ever do have that crash, we will be taken care of and the situation remedied without delay and with little business interruption.

Elizabeth Oates – Partner/CFO – Centurion Management

Customer Testimonial

Since changing our IT provider to eSmith several years ago we have had our fair share of computer issues. Through a difficult conversion from the old IT firms to eSmith services we learned how important a well rounded IT company is to our success. Over the years we have had fair share major hardware failures as well as many minor non emergency requests like setting up an email account for a new employee. All were addressed with the appropriate level of response. Having a service support engineer like Bob Fellows who understands our limited but fair IT abilities is priceless to our firm. Sometimes Bob walks us through the fix over the phone and other times we can help diagnose the problem in order to asses level of priority for Bob. It is nice to know we can save a few dollars not having Bob respond to the site for a fix. We have never had a response issue witheSmith.

Craig Sullivan – Partner – Critical Environment Support

Customer Testimonial

I have used eSmith IT for over 9 years now to assist us with networking and all types of technical issues with our PCs. With 8 employees who all work from their homes and who all have had an encounter with someone at eSmith, I have never once heard a complaint from my employees. The majority of the time when I ask about the experience, the employee raves about how positive and painless the experience was with the technician. And since we probably use eSmith several times a year multiplied by 9 years, you have a lot of different encounters. This a true testament to eSmith IT's outstanding knowledge and customer service. I highly recommend Kevin and his staff to anyone seeking IT assistance.

Dean Lackey – Owner – Med-data Services

Customer Testimonial

I’ve been in business for 8 years and Kevin and his staff have always been there to help support business through its changes. When we opened it was just myself & my husband working out the house. Kevin came out & took care of getting our computers networked, bad sure everything was getting backup and that our clients data was secure. Over the years as we grew, moved out of our house & hired our first employees, Kevin and his team have been with us every step of the way. No matter how big or small the task or problem, I know that I can count on them to keep my office up and running.

Kim Contino – Owner – KAC Bookkeeping Services

Customer Testimonial

My Company purchased a trixbox Pro by eSmith, Call Center Edition phone system from eSmith IT. Besides the price point which was the lowest of the phone systems we looked into it also had all the functionality of the major phone systems. eSmith IT also has great customer service which includes prompt response times and a friendly staff. I would recommend eSmith IT to any company from the small work from home business to the multiple location business.

Danny Jattan – IT/Technical Security Manager – Solace Financial, LLC