eSmith, a small business situated near Charlotte, North Carolina, is dedicated to supporting other local small businesses in the area. We recognize the significance of establishing strong customer relationships to foster the success of these businesses. Unlike many of our larger competitors who outsource their support to overseas technicians relying on manuals and guides to resolve issues, eSmith exclusively employs locally based technicians. Our locally based technicians possess a unique advantage, allowing them to swiftly address problems thanks to the strong rapport they've built with our customers and their deep understanding of each business's specific needs.

However, it's important not to underestimate our capabilities based on our size and approach. Our technicians boast decades of experience in providing business tech support, and we exclusively utilize top-tier tools from renowned organizations such as Microsoft, Bitdefender, Connectwise, 3CX, Splashtop, Syncro, and others. We have also formed partnerships with these organizations and service providers like DigitalOcean, VULTR, Inteliquent, and more to ensure access to reliable tools and services, supported by their robust backend assistance.