Charlotte IT Support
Get IT help from local, experienced technicians
eSmith, a small business situated near Charlotte, North Carolina, is dedicated to supporting other local small businesses in the area. We recognize the significance of establishing strong customer relationships to foster the success of these businesses. Unlike many of our larger competitors who outsource their support to overseas technicians relying on manuals and guides to resolve issues, eSmith exclusively employs locally based technicians. Our locally based technicians possess a unique advantage, allowing them to swiftly address problems thanks to the strong rapport they've built with our customers and their deep understanding of each business's specific needs.
However, it's important not to underestimate our capabilities based on our size and approach. Our technicians boast decades of experience in providing business tech support, and we exclusively utilize top-tier tools from renowned organizations such as Microsoft, Bitdefender, Connectwise, 3CX, Splashtop, Syncro, and others. We have also formed partnerships with these organizations and service providers like DigitalOcean, VULTR, Inteliquent, and more to ensure access to reliable tools and services, supported by their robust backend assistance.
IT SUPPORT CAPABILITIES
Remote support utilizing support tools such as Connectwise Control
On-site support in the Charlotte Metro and surrounding areas
Server Support (On-premise or hosted)
Network Support (Firewall, Routing, and Security)
Hardware and Network Installations
Network and Device Security
Backup and Restoration
Charlotte IT Support Services North Carolina
In today's business landscape, IT support is an essential component. Our IT support services, available in Charlotte, Mooresville, Concord, Huntersville, Gastonia, and various other cities, enable you to achieve business growth by providing rapid and reliable support. eSmith is committed to delivering genuine solutions and maintaining endpoint security to ensure the seamless operation of your business. We proactively safeguard against security threats that can be a source of headaches.
Our team of professionals is at your service, offering IT Managed Support Services in Fort Mill, SC, and other locations. We understand that businesses require top-notch IT support to sustain uninterrupted growth. This is precisely why we are here, offering managed backup as one of our core services. As a Managed IT Service Provider operating in North Carolina and several other states, we are well attuned to our customers' needs. Our team and IT services are also poised to address your remote monitoring requirements.
Why Partner with eSmith IT?
Personalized US Support
What People Are Saying
"I was referred to you by Jason Efland who I respect and regard as one of the smartest technology agents Allstate has. Having my own server and working with eSmith has decreased our down-time from approximately 4-6 times a year to virtually zero down-time. If I do have problems or concerns, eSmith is gives sound advice on how to tackle the problem and where the problem needs to be addressed. Many of Allstate’s brightest “mega-agencies” work with eSmith. They typically have had the opportunity to flush out the companies that can't meet our high standards, so that endorsement goes a long way with me."
— K. Lattanze, Kirt Lattanze Agency