On-Demand Remote Support
Connected on a call with a local eSmith IT support engineer? Download our secure Quick Support tool below to start a live screen-sharing session.
Need to start a support call first? Call our support desk directly at (704) 334-1252 and ask for tech support.
eSmith IT Quick Support for Windows
Launches an encrypted, on-demand support session with your engineer. No permanent agent is installed when you connect.
How to Connect in 3 Easy Steps (Windows)
Follow the 3 steps below to launch your temporary support session.
Download & Keep the File (MeshAgent.exe)
Click "Download Windows Quick Support" above. Because each support executable is dynamically generated for your session, Microsoft Edge or Chrome may ask you to confirm keeping the file. Hover over the download in your browser's Downloads list, click the ... (More actions) icon, select "Keep", and click "Keep anyway".
Bypass the Blue Windows SmartScreen Prompt
When you open MeshAgent.exe, Windows Defender SmartScreen may display a blue "Windows protected your PC" window. Click the underlined "More info" link on the left, which reveals the "Run anyway" button at the bottom.
Click "Connect" to Start Sharing
In the MeshCentral Agent window that opens, click "Connect" (and click "Yes" if Windows User Account Control asks to allow changes). Your screen is now shared with your eSmith IT engineer. When our call is finished, simply close the window—nothing is permanently installed.
eSmith IT Support Desk Information
Need help launching your remote session? Reach our Huntersville support team directly.
Phone
(704) 334-1252Address
14316 Reese Blvd W, Suite B112, Huntersville, NC 28078
Hours
Mon – Fri: 9:00 AM – 5:00 PM EST (24/7 Emergency Support for Managed Clients)