Reactive and Proactive IT Support
Get IT help from local, experienced technicians
As a small business near Charlotte North Carolina supporting other small businesses in the area we understand that getting to know our customers can be important in helping their businesses succeed. Instead of outsourcing our support to technicians in other countries that use manuals and guides to fix problems, like a lot of our larger competitors do in order to support a larger customer base than they normally could handle, eSmith uses only locally based technicians. Our technicians can more quickly react to problems because of the relationships they have developed with our customers and the understanding of their needs.
Don't underestimate our capabilities because of our size and approach, however. Our technicians have decades of experience with assisting business tech support needs and we use only the best tools available from leading organizations such as Microsoft, Bitdefender, Connectwise, 3CX, Splashtop, Syncro, and more. We have partnered with these organizations as well as service providers such as DigitalOcean, VULTR, Inteliquent, and more in order to have access to reliable tools and services along with their back end support.
IT SUPPORT CAPABILITIES
Remote support utilizing support tools such as Connectwise Control
On-site support in the Charlotte Metro and surrounding areas
Server Support (On-premise or hosted)
Network Support (Firewall, Routing, and Security)
Hardware and Network Installations
Network and Device Security
Backup and Restoration
IT Support Services Charlotte North Carolina
IT support is necessary for all businesses. You can now achieve business growth through quick support with our IT support services in Charlotte, Mooresville, Concord, Huntersville, Gastonia, and many other cities. eSmith offers you genuine solutions and manages endpoint security to ensure your operations run smoothly. We prevent security threats that can cause you headaches. You can connect with our team of professionals to get IT Managed Support Services in Fort Mill, SC and many other locations. We understand that businesses prefer better IT support for their uninterrupted growth. This is why we are here to serve you with managed backup as one of our primary services. As a Managed IT Service Provider in North Carolina and many other states, we know what our customers want. Our team and IT services will also take care of your remote monitoring needs.
Why Partner with eSmith IT?
Personalized US Support
What People Are Saying
"I was referred to you by Jason Efland who I respect and regard as one of the smartest technology agents Allstate has. Having my own server and working with eSmith has decreased our down-time from approximately 4-6 times a year to virtually zero down-time. If I do have problems or concerns, eSmith is gives sound advice on how to tackle the problem and where the problem needs to be addressed. Many of Allstate’s brightest “mega-agencies” work with eSmith. They typically have had the opportunity to flush out the companies that can't meet our high standards, so that endorsement goes a long way with me."
— K. Lattanze, Kirt Lattanze Agency