As a small business near Charlotte North Carolina  supporting other small businesses in the area we understand that getting to know our customers can be important in helping their businesses succeed. Instead of outsourcing our support to technicians in other countries that use manuals and guides to fix problems, like a lot of our larger competitors do in order to support a larger customer base than they normally could handle, eSmith uses only locally based technicians.  Our technicians can more quickly react to problems because of the relationships they have developed with our customers and the understanding of their needs.

Don't underestimate our capabilities because of our size and approach, however. Our technicians have decades of experience with assisting business tech support needs and we use only the best tools available from leading organizations such as Microsoft, Bitdefender, Connectwise, 3CX, Splashtop, Syncro, and more.  We have partnered with these organizations as well as service providers such as DigitalOcean, VULTR, Inteliquent, and more in order to have access to reliable tools and services along with their back end support.