Privacy Policy
At eSmith IT Consulting, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and solutions. [Effective date: November 18, 2025]
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1. Information We Collect
We may collect the following types of information:
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Personal Information: Name, email address, phone number, company details, and billing information when you engage our services.
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Technical Information: IP address, browser type, operating system, and usage data when you visit our website.
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Service Data: Information necessary to provide managed IT services, such as system logs, device identifiers, and support tickets.
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2. How We Use Your Information
We use the information we collect to:
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Deliver and manage our IT services.
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Communicate with you regarding support, updates, and service notices.
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Improve our website, services, and customer experience.
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Comply with legal and regulatory requirements.
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3. Sharing and Disclosure of Information
We do not sell or rent your personal information. We may share information only in the following circumstances:
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Service Providers: With trusted partners who assist us in delivering IT services (e.g., cloud hosting, security monitoring).
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Legal Requirements: When required by law, regulation, or legal process.
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Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
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4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. While no system is completely secure, we continuously monitor and update our practices to safeguard your data.
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5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
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Enhance user experience
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Analyze website traffic and performance
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Provide personalized content and advertising
You can adjust your browser settings to refuse cookies or notify you when they are being used.
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6. Your Rights
Depending on your location, you may have the right to:
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Access the personal information we hold about you
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Request corrections or updates to your information
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Request deletion of your information, subject to legal and contractual obligations
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Opt out of marketing communications
To exercise these rights, please contact us at: information@esmithit.com.
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7. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
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Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us via email or phone.
Email: information@esmithit.com
Phone: 704-334-1252
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